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Umrah and Outbound Sales

RM 1,800 - RM 8,000 / month

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Job Title: Umrah & Outbound Sales & Marketing Executive

Job Description:
We are seeking a dynamic and results-driven Umrah & Outbound Sales/Marketing Executive to join our team. The ideal candidate will be responsible for promoting and selling our Umrah and outbound travel packages, building strong relationships with customers, and driving business growth. This role requires a deep understanding of Umrah travel, outbound tourism, and marketing strategies to effectively reach our target audience.

Key Responsibilities :

  • Promote and sell Umrah packages and outbound travel packages to individual and corporate clients.
  • Develop and maintain relationships with potential and existing customers to ensure repeat business.
  • Identify new business opportunities, including partnerships with mosques, religious organizations, corporate clients, and travel agents.
  • Attend MATTA Fair, travel exhibitions, and promotional events to generate leads and increase sales.
  • Provide consultation and guidance to clients regarding package details, visa requirements, accommodation, and travel itinerary.

Marketing & Promotion

  • Develop and execute marketing strategies to attract new customers, including social media campaigns, digital advertising, and offline promotions.
  • Manage and update the company’s website, social media platforms, and promotional materials.
  • Work closely with influencers, religious figures, and community leaders to promote packages.
  • Track and analyze sales and marketing performance to improve future strategies.

Customer Service & Operations Support

  • Assist customers with inquiries, bookings, and after-sales support.
  • Ensure smooth coordination of Umrah visa processing, flight tickets, and accommodation arrangements.
  • Address any customer concerns and resolve issues promptly to maintain a high level of satisfaction.

Requirements & Qualifications:

  • Minimum 2 years of experience in sales, marketing, or travel-related industry (Umrah/Outbound travel experience preferred).
  • Strong understanding of Umrah travel procedures, visa processing, and outbound tour operations.
  • Excellent communication, negotiation, and customer service skills.
  • Able to work independently and as part of a team.
  • Willing to travel for business meetings, events, and promotional activities.
  • Proficiency in Microsoft Office, social media marketing, and CRM systems.
  • Fluency in Bahasa Malaysia & English (Arabic is a plus).

Additional Information:

  • Work Location: Alor Setar, Kedah
  • Working Hours: Flexible (including weekends during peak travel seasons)
  • Salary: Competitive, based on experience (plus commission & incentives)
  • Benefits: Travel perks, training opportunities, and career growth potential.

Job Types: Full-time, Part-time, Permanent, Contract, Freelance

Pay: RM1,800.00 - RM8,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Supplemental Pay:

  • Commission pay
  • Performance bonus

Work Location: In person