Application Support Specialist
Position : Application Support Specialist
Salary : RM 3,000 – RM 4,200
Location : Kepong
Working Days / Time : 8.30am – 5.30pm / Mon – Fri
Job summary
Frontline support for customer software related inquiries and problem-solving.
Responsibility
· Required to assist with onsite installation and maintenance of software applications for customers to streamline their business operations.
· Perform onsite training to clients and presentation to new and existing clients on product features.
· Prepare and develop of documentation on software user guide and software customization request including software testing.
· Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.
· Track, follow-up and resolve customer’s outstanding issues based on ticketing system.
· Be on standby(on-call) roster duty to support users remotely
· Travel to various locations overseas to provide support (international Team only).
· Any ad hoc tasks assigned from time to time by management.
Requirement
· Minimum diploma level education in IT related field.
· Fresh-grads are welcomed but preferably with 1 year of working experience in the IT or customer support related field (product training will be provided).
· Have an understanding and knowledge in SQL command and networking.
· Ability to multitask and set priorities of work within deadlines.
Job Types: Full-time, Permanent
Pay: Up to RM4,200.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Yearly bonus
Work Location: In person