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Application Support Specialist

RM 4,200 - RM 4,200 / month

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Position : Application Support Specialist

Salary : RM 3,000 – RM 4,200

Location : Kepong

Working Days / Time : 8.30am – 5.30pm / Mon – Fri

Job summary

Frontline support for customer software related inquiries and problem-solving.

Responsibility

· Required to assist with onsite installation and maintenance of software applications for customers to streamline their business operations.

· Perform onsite training to clients and presentation to new and existing clients on product features.

· Prepare and develop of documentation on software user guide and software customization request including software testing.

· Provide user support enquiries regarding Point-of-Sales (POS) and technical issues including remote troubleshooting and debugging of systems.

· Track, follow-up and resolve customer’s outstanding issues based on ticketing system.

· Be on standby(on-call) roster duty to support users remotely

· Travel to various locations overseas to provide support (international Team only).

· Any ad hoc tasks assigned from time to time by management.

Requirement

· Minimum diploma level education in IT related field.

· Fresh-grads are welcomed but preferably with 1 year of working experience in the IT or customer support related field (product training will be provided).

· Have an understanding and knowledge in SQL command and networking.

· Ability to multitask and set priorities of work within deadlines.

Job Types: Full-time, Permanent

Pay: Up to RM4,200.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Yearly bonus

Work Location: In person