Manager - Operations (Non Aero Business) MASB

Job Description

POSITION GENERAL SUMMARY

• Oversee the terminal and off-terminal tenancy based on contractual obligations to ensure optimal operational efficiency, fostering tenant satisfaction, driving revenue growth and safety standards across all MASB airports.

ESSENTIAL POSITION FUNCTION

Non Aero Business

• Explore potential revenue on top of rental/ land lease activity
• Evaluate for low-value and short term tenancy process for terminal and off-terminal prospects to boost revenue and secure credible tenants.
• Maintain/ update a master data on airports tenancy to provide overview of MASB's non-aero business.
• Maintain and update budgetary record to ensure ample support are provided in delivering the non-aero business targets and meeting the contract obligation.
• Maintain a monthly performance report highlighting occupancy, revenue, work-in-progress, operational risk, etc.
• Prepare and maintain relevant status reports (periodic/ ad‐hoc) for the benefits of team members and tenants.
• Monitor execution of any development projects in the airports

Tenant Liaison

• Maintain a positive relationship with all tenants by monthly engagement to address their concerns, gather feedback, and ensure their satisfaction with the services provided
• Maintain a list of contacts, including key points of contact (PICs) from tenants to build strong relationships and facilitate effective management of tenant needs.
• Facilitating meetings to resolve tenancy issues and crises by providing necessary materials/resources and making appropriate referrals.
• Act as first responder to mitigate and resolve issues in case of breakdowns and disruptions.
• Contract governance - Issuance of notices, site instruction, memo (contract remedy , penalties, etc)
• Maintenance of the 'Tenant Handbook,' serving as the handbook's point of contact (PIC) and primary reference for stakeholders
• Ensuring governance to Certificate of Use (COU) compliance by the tenant

Facilities Management

• Implement routine facility preventive maintenance plan to ensure the ongoing upkeep and operational efficiency of all building systems and infrastructure
• Strategize and formulate budgetary plans for facility maintenance, aligning with revenue collection from service fees or the obligation rises based on rental value
• Ensure proper Non Aero Business unit budgetary include administrative expenses, transportation costs, training expenses, and other costs necessary for the efficient operation of the unit.
• Manage off-terminal occupancy to ensure that set targets are met and revenue is secured accordingly, aligning with the revenue goals set by KASB

Property Maintenance

• Manage procurement process for any maintenance works related to off-terminal tenancy
• Maintain and update tracking of maintenance work done as record and reference for future work
• Monitor and facilitate any compliance requirements from airside compliance, for any upcoming works i.e. maintenance/development

Building Audit

• Ensure reinstatement of premises upon termination/expiry of tenancy according to contractual obligations
• Perform regular inspections on building safety and security by establishing effective monitoring dashboard or matrix
• Ensure tenancy compliance to the government or agencies requirements for building safety & standard
• Conduct of building audit prior to the facility being tenanted out/ monetized, to establish the condition of the property and to ensure compliance with regulations

Key Challenges

• Maintaining positive tenant relationships and resolving issues promptly can be demanding, especially in a diverse and dynamic airport environment
• Managing the upkeep and maintenance of airport facilities to ensure operational efficiency and safety can be resource-intensive and require proactive planning.
• Identifying and mitigating operational risks, including disruptions and compliance issues, is crucial to maintaining smooth operations and tenant satisfaction.

Skills

• Experience in the aviation industry or a related field.
• Strong understanding of commercial property management and tenant relations.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to work independently and manage multiple priorities

Relevant Industries

• Degree with minimum 5 years in facilities management, property management, or a related area

Education

• Degree Certificate preferably with Business Administration, Property Management, Facilities Management or a related field
• (Master Degree would be an added advantage)

Additional Information

Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us no later than 3 March 2025
Only shortlisted will be notified.