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Customer Service/Sales Assistant| English Speakers| Up to 4k

RM 2,500 - RM 4,000 / month

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Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary

Sign up customers for I-Banking

Route calls through IVR where applicable

Maintain contact records to reflect current information

Requests and complaints Turn around

Promote cross sell of all banking products

Maintain accuracy of information given to customers

Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.

Ensure all sales pitches are made without any mis-selling

Job Types: Permanent, Fresh graduate

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Fixed shift
  • Monday to Friday

Supplemental Pay:

  • Performance bonus

Application Question(s):

  • Please State Your Age

Experience:

  • Customer service: 2 years (Preferred)
  • Sales: 2 years (Preferred)

Language:

  • Mandarin (Preferred)
  • Cantonese (Preferred)

Willingness to travel:

  • 75% (Preferred)

Work Location: In person