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Customer Service Consultant (Astro Project) | March Intake

RM 2,400 - RM 2,600 / month

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JOB REQUIREMENTS:

- Minimum Qualification

- SPM/O-Level with at least 2 years working experience in customer service.

- Diploma with minimum 6 months working experience in customer service.

- Degree fresh graduates are welcomed.

- Good command of spoken and written English and Bahasa Malaysia.

- Able to work on public holidays, weekends and on rotational shifts.

- Able to start immediately.

- Malaysians only.

JOB DESCRIPTION:

- Professionally Interact with customers via voice (end to end handling of calls) as part of inbound and outbound function to provide information and assistance.

- Escalated complaints or requests via Service Requests & Trouble Tickets.

- Cross-selling of all products and services including all upgrades for product & packages.

- Spin-gating attempt for customers who request to downgrade their packs.

- Achieve productivity standards and goals while maintaining the highest level of customer service.

- Undertake any other duties as-and-when assigned by the Management.

- You will be accountable for meeting individual (KPIs) and team goals.

Job Type: Contract
Contract length: 12 months

Pay: RM2,400.00 - RM2,600.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift
  • Rotational shift

Supplemental Pay:

  • Performance bonus

Experience:

  • Customer service: 2 years (Preferred)

Work Location: In person