
Customer Service Consultant (Astro Project) | March Intake
JOB REQUIREMENTS:
- Minimum Qualification
- SPM/O-Level with at least 2 years working experience in customer service.
- Diploma with minimum 6 months working experience in customer service.
- Degree fresh graduates are welcomed.
- Good command of spoken and written English and Bahasa Malaysia.
- Able to work on public holidays, weekends and on rotational shifts.
- Able to start immediately.
- Malaysians only.
JOB DESCRIPTION:
- Professionally Interact with customers via voice (end to end handling of calls) as part of inbound and outbound function to provide information and assistance.
- Escalated complaints or requests via Service Requests & Trouble Tickets.
- Cross-selling of all products and services including all upgrades for product & packages.
- Spin-gating attempt for customers who request to downgrade their packs.
- Achieve productivity standards and goals while maintaining the highest level of customer service.
- Undertake any other duties as-and-when assigned by the Management.
- You will be accountable for meeting individual (KPIs) and team goals.
Job Type: Contract
Contract length: 12 months
Pay: RM2,400.00 - RM2,600.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Rotational shift
Supplemental Pay:
- Performance bonus
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person