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Corporate Customer Service Assistant

RM 1,800 - RM 2,300 / month

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Job Responsibilities

  • Answer phone calls, emails, and online inquiries from customers, corporate clients, and RSO teams.
  • Provide accurate information and assist customers with understanding their order request status, insurance coverage and healthcare policies.
  • Address customer complaints or concerns with empathy and professionalism, and provide solutions promptly.
  • Work with internal departments to ensure issues are escalated and resolved when necessary.
  • Accurately enter customer information, order details, and insurance data into healthcare management systems.
  • Maintain clear communication with patients to ensure they are well-informed about available services.
  • Stay informed about changes in healthcare policies, insurance protocols, and billing practices.

Job Requirements:

  • Minimum Diploma qualification, preferably in customer service management or relevant subject.
  • Have interest in service and hospitality.
  • Have a can do and willing to learn attitude.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving and conflict resolution abilities.
  • Ability to handle sensitive patient information with confidentiality and professionalism.
  • High attention to detail and accuracy, especially in data entry.
  • Willing to travel, as the office will be located at Bukit Jelutong, Shah Alam.
  • Fresh Graduate - are encourage to apply.

Job Types: Full-time, Permanent

Pay: RM1,800.00 - RM2,300.00 per month

Benefits:

  • Maternity leave
  • Professional development

Schedule:

  • Monday to Friday

Application Question(s):

  • How long is your notice period?
  • What is your current salary?
  • What is your expected salary?
  • Are you able to work in BIG Pharmacy Bukit Jelutong outlet and future HQ Bukit Raja 2 (Mid 2025)?