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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Manager, CX Culture & Engagement

Salary undisclosed
Checking job availability...
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Job Purpose

To drive a company-wide customer-first culture, ensuring employee engagement in CX transformation, while also leading community and township engagement programs to strengthen relationships with homeowners and residents. This role ensures that internal CX programs are aligned with business objectives while fostering a proactive engagement approach with townships.

Job Responsibilities

1. Internal Engagement & Cultural Transformation

  • Develop and execute CX cultural transformation programs to instill a customer-first mindset.
  • Implement change management strategies to drive behavioral shifts in customer service.
  • Ensure that all employees, especially frontline teams, are trained and aligned with CX best practices.
  • Work with HR and leadership to integrate CX learning into company-wide training modules.

2. Service Recognition & Employee Awards

  • Establish structured recognition programs to reward employees who deliver exceptional customer experiences.
  • Design and manage employee engagement events, including CX Champions, employee awards, and leadership acknowledgments.
  • Ensure annual recognition programs cover at least 80% of customer-facing staff.

2. Service Recognition & Employee Awards

  • Establish structured recognition programs to reward employees who deliver exceptional customer experiences.
  • Design and manage employee engagement events, including CX Champions, employee awards, and leadership acknowledgments.
  • Ensure annual recognition programs cover at least 80% of customer-facing staff.

3. CX Communication & Awareness

  • Develop and manage internal CX communications, including newsletters, bulletins, and service updates.
  • Organize CX Open Days and engagement forums to foster employee participation in CX initiatives.
  • Maintain a CX knowledge-sharing platform for employees to learn and adopt best practices.

4. Community & Township Engagement

  • Act as a liaison between the company and township communities to address customer concerns and service needs.
  • Develop structured township engagement programs to enhance resident satisfaction and improve homeowner relationships.
  • Ensure seamless coordination between township authorities, customer service teams, and relevant departments.
  • Strengthen crisis management strategies for handling township-related CX issues.
  • Implement quarterly township outreach programs such as community forums, feedback sessions, and neighborhood engagement events.

5. Stakeholder Collaboration & Performance Tracking

  • Work closely with HR, Sales, and Customer Service to align engagement strategies with business goals.
  • Track and report engagement program effectiveness through participation rates and feedback surveys.
  • Provide quarterly reports on cultural transformation impact, service recognition effectiveness, and community engagement improvements.

Requirements

Education/ Professional Qualification

Bachelor's Degree in Marketing, Communications, Customer Experience, or Business

Professional Experience

  • 5+ years of experience in CX engagement, internal communications, or change management.
  • Strong background in leading change management initiatives and employee engagement programs.
  • Proven ability to implement structured recognition and service excellence programs.
  • Experience in community engagement and customer interaction beyond transactional services.
  • Strong stakeholder management skills with the ability to influence cultural shifts within an organization.