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Fresh Graduate: Enterprise Business Operations (Backend & Operations role)

RM 3,000 - RM 3,300 / month

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Client: Non-financial company
Location: TRX (reachable by MRT)
Working hour: Mon-Fri, 830am-515pm/530pm

1. Policy Servicing:

- Handle all aspects of policy servicing for packaged group insurance clients, including policy issuance, renewals, endorsements, cancellations, and reinstatements.

- Process changes to policy terms, coverages, and members information as requested.

- Ensure all policy documentation is accurate, complete, and in compliance with company standards and regulatory requirements.

2. Client Support and Communication:

- Serve as the primary point of contact for packaged group insurance policyholders, addressing inquiries and resolving issues in a timely manner.

- Provide clear and concise communication regarding policy terms, billing, and coverage details.

3. Policy Administration and Record Keeping:

- Maintain and update policy records in the insurance management system, ensuring data integrity and confidentiality.

- Generate and distribute policy documents, certificates, and other relevant materials to clients and brokers.

- Monitor and follow up on outstanding documentation, premium payments, and other policy-related requirements.

4. Reporting and Analysis:

- Prepare regular reports on policy servicing activities, including transaction volumes, service levels, and client feedback.

Analyse data to identify trends, potential issues, and opportunities for process improvement.

Job Types: Full-time, Contract, Fresh graduate
Contract length: 24 months

Pay: RM3,000.00 - RM3,300.00 per month

Benefits:

  • Health insurance

Schedule:

  • Monday to Friday

Application Question(s):

  • What is your expected salary?

Language:

  • English (Required)
  • Bahasa (Required)
  • Mandarin (Required)

Work Location: In person