Fresh Graduate: Enterprise Business Operations (Backend & Operations role)
Client: Non-financial company
Location: TRX (reachable by MRT)
Working hour: Mon-Fri, 830am-515pm/530pm
1. Policy Servicing:
- Handle all aspects of policy servicing for packaged group insurance clients, including policy issuance, renewals, endorsements, cancellations, and reinstatements.
- Process changes to policy terms, coverages, and members information as requested.
- Ensure all policy documentation is accurate, complete, and in compliance with company standards and regulatory requirements.
2. Client Support and Communication:
- Serve as the primary point of contact for packaged group insurance policyholders, addressing inquiries and resolving issues in a timely manner.
- Provide clear and concise communication regarding policy terms, billing, and coverage details.
3. Policy Administration and Record Keeping:
- Maintain and update policy records in the insurance management system, ensuring data integrity and confidentiality.
- Generate and distribute policy documents, certificates, and other relevant materials to clients and brokers.
- Monitor and follow up on outstanding documentation, premium payments, and other policy-related requirements.
4. Reporting and Analysis:
- Prepare regular reports on policy servicing activities, including transaction volumes, service levels, and client feedback.
Analyse data to identify trends, potential issues, and opportunities for process improvement.
Job Types: Full-time, Contract, Fresh graduate
Contract length: 24 months
Pay: RM3,000.00 - RM3,300.00 per month
Benefits:
- Health insurance
Schedule:
- Monday to Friday
Application Question(s):
- What is your expected salary?
Language:
- English (Required)
- Bahasa (Required)
- Mandarin (Required)
Work Location: In person