Team Lead, Policy Service (Operation/Admin)
RM 6,000 - RM 7,500 / month
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Client: Finance/ Banking/ Investment/ Insurance industry
Location: TRX (reachable by MRT)
Working days/ hours: Mon-Fri, 830am-513pm/530pm
Job Scope:
- Manage all aspects of policy servicing for packaged group insurance clients, including policy issuance, renewals, endorsements, cancellations, and reinstatements.
- Process requests for modifications to policy terms, coverages, and member information.
- Ensure all policy documentation is accurate, complete, and compliant with company standards and regulatory requirements.
- Act as the primary contact for packaged group insurance policyholders, addressing inquiries and resolving issues promptly.
- Provide clear and detailed explanations of policy terms, billing processes, and coverage details.
- Facilitate a seamless onboarding and enrollment experience for new group insurance clients.
- Maintain and update policy records in the insurance management system, ensuring data integrity and confidentiality.
- Generate and distribute policy documents, certificates, and other relevant materials to clients and brokers.
- Monitor and follow up on outstanding documentation, premium payments, and policy-related requirements.
Requirements:
- Min 3 years and above in backend/ operation / admin role
- Excellent communication in Bahasa, English, Mandarin
- At least Diploma holder and above
Job Types: Full-time, Permanent
Pay: RM6,000.00 - RM7,500.00 per month
Benefits:
- Additional leave
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- Yearly bonus
Application Question(s):
- How long is your notice period?
Language:
- Bahasa (Required)
- English (Required)
- Mandarin (Required)
Work Location: In person