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Team Lead, Policy Service (Operation/Admin)

RM 6,000 - RM 7,500 / month

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Client: Finance/ Banking/ Investment/ Insurance industry
Location: TRX (reachable by MRT)
Working days/ hours: Mon-Fri, 830am-513pm/530pm

Job Scope:

  • Manage all aspects of policy servicing for packaged group insurance clients, including policy issuance, renewals, endorsements, cancellations, and reinstatements.
  • Process requests for modifications to policy terms, coverages, and member information.
  • Ensure all policy documentation is accurate, complete, and compliant with company standards and regulatory requirements.
  • Act as the primary contact for packaged group insurance policyholders, addressing inquiries and resolving issues promptly.
  • Provide clear and detailed explanations of policy terms, billing processes, and coverage details.
  • Facilitate a seamless onboarding and enrollment experience for new group insurance clients.
  • Maintain and update policy records in the insurance management system, ensuring data integrity and confidentiality.
  • Generate and distribute policy documents, certificates, and other relevant materials to clients and brokers.
  • Monitor and follow up on outstanding documentation, premium payments, and policy-related requirements.

Requirements:

  • Min 3 years and above in backend/ operation / admin role
  • Excellent communication in Bahasa, English, Mandarin
  • At least Diploma holder and above

Job Types: Full-time, Permanent

Pay: RM6,000.00 - RM7,500.00 per month

Benefits:

  • Additional leave
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Yearly bonus

Application Question(s):

  • How long is your notice period?

Language:

  • Bahasa (Required)
  • English (Required)
  • Mandarin (Required)

Work Location: In person