Front Desk Administrator – DJI Service Center (Warranty Claims & Customer Support)

Job Description

We are looking for a Front Desk Administrator for our DJI Service Center, responsible for assisting customers with warranty claims and providing exceptional service. The ideal candidate should be organized, customer-focused, and comfortable handling administrative tasks in a fast-paced environment.

Responsibilities

• Customer Assistance: Greet walk-in customers and provide information on DJI product warranties and repair services.
• Warranty Claims Processing: Assist customers in submitting warranty claims, verifying required documents, and tracking claim progress.
• Service Coordination: Liaise with technicians and the service team to ensure smooth processing of repairs and warranty claims.
• Data Entry & Documentation: Maintain accurate records of customer information, service requests, and warranty claims in the system.
• Communication: Provide updates to customers via phone, email, or WhatsApp regarding their warranty claims and repairs.
• Inventory Support: Assist in checking stock for replacement parts and tracking incoming and outgoing warranty items.
• General Administration: Handle front desk duties, including answering calls, scheduling appointments, and managing paperwork.

Requirements

• Previous experience in customer service, front desk, or administrative roles preferred.
• Basic knowledge of DJI drones and products is a plus.
• Proficient in Microsoft Office (Word, Excel) and CRM systems.
• Strong communication skills in English and Mandarin (additional languages are a plus).
• Ability to multitask and work efficiently in a fast-paced environment.

Job Type: Full-time

Pay: RM2,000.00 - RM3,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay

Work Location: In person