J
Chat Support-Native Japanese -Kuala Lumpur, Malaysia
RM 4,100 - RM 4,100 / month
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Location: Kuala Lumpur Sentral, Malaysia.
Profile: Chat Support
Timings: Rotational Shifts (24*7)
Experience: Degree holder - No CS experience, Diploma - 1 year Customer Service experience, SPM/High school holder - 3 year Customer Service experience.
Roles & Responsibilities:
- Understand customer enquiries and respond via chat channel
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
- Perform all procedures accurately, including following documented chat flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes.
- NOTE: The paper work and relocation expenses will be handle by the company.
Job Type: Full-time
Pay: Up to RM4,100.00 per month
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Work Location: In person