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Chat Support-Native Japanese -Kuala Lumpur, Malaysia

RM 4,100 - RM 4,100 / month

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Location: Kuala Lumpur Sentral, Malaysia.

Profile: Chat Support

Timings: Rotational Shifts (24*7)

Experience: Degree holder - No CS experience, Diploma - 1 year Customer Service experience, SPM/High school holder - 3 year Customer Service experience.

Roles & Responsibilities:

  • Understand customer enquiries and respond via chat channel
  • Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
  • Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
  • Perform all procedures accurately, including following documented chat flows, work processes, data entry requirements, and complaint management processes
  • Ensure all SLAs are met accordingly
  • Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
  • Provide a high level of professionalism and competent customer service
  • Able to communicate effectively with customers in a friendly and polite manner following the processes.
  • NOTE: The paper work and relocation expenses will be handle by the company.

Job Type: Full-time

Pay: Up to RM4,100.00 per month

Schedule:

  • Rotational shift

Supplemental Pay:

  • Performance bonus

Work Location: In person