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Customer Service - Mandarin or Cantonese Speaker, Kuala Lumpur, Malaysia

RM 4,100 - RM 4,100 / month

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Location: Kuala Lumpur, Malaysia

Work Hour: Permanent Night Shift

Experience: at least 1 year Customer service experience

Education: SPM and above

*Responsibilities:**

  • Inbound/Outbound Calls 65+ year or older members. * Calls range from what procedures are covered, co-pay amounts, doctors who are in-network vs. out-of-network, plan benefits, etc.
  • We deal heavily with Members who have fatal diseases, chronic * conditions and/or who spouse/parent just died.*
  • We do “pitch” healthcare events – colonoscopies, mammograms, and even flu shots. So cannot be squeamish with healthcare details. Skills Required:
  • Patience & empathy are mandatory
  • Routine customers interactions using a computer and handling multiple tasks and tools to include Teams, Zoom, Skype, etc.
  • Notate the customer's account per call and document escalated issues that do not have a known resolution
  • Independently demonstrate your ability to listen, research, and utilize your knowledge base by linking, flagging, and recommending updates.
  • Problem solving aptitude – complex on this program, lots of systems and think outside the box
  • Relationship building with members/customers

Job Type: Full-time

Pay: Up to RM4,100.00 per month

Schedule:

  • Rotational shift

Supplemental Pay:

  • Performance bonus

Language:

  • Mandarin (Required)
  • Bahasa (Preferred)

Work Location: In person