J
Customer Service - Mandarin or Cantonese Speaker, Kuala Lumpur, Malaysia
RM 4,100 - RM 4,100 / month
Checking job availability...
Original
Simplified
Location: Kuala Lumpur, Malaysia
Work Hour: Permanent Night Shift
Experience: at least 1 year Customer service experience
Education: SPM and above
*Responsibilities:**
- Inbound/Outbound Calls 65+ year or older members. * Calls range from what procedures are covered, co-pay amounts, doctors who are in-network vs. out-of-network, plan benefits, etc.
- We deal heavily with Members who have fatal diseases, chronic * conditions and/or who spouse/parent just died.*
- We do “pitch” healthcare events – colonoscopies, mammograms, and even flu shots. So cannot be squeamish with healthcare details. Skills Required:
- Patience & empathy are mandatory
- Routine customers interactions using a computer and handling multiple tasks and tools to include Teams, Zoom, Skype, etc.
- Notate the customer's account per call and document escalated issues that do not have a known resolution
- Independently demonstrate your ability to listen, research, and utilize your knowledge base by linking, flagging, and recommending updates.
- Problem solving aptitude – complex on this program, lots of systems and think outside the box
- Relationship building with members/customers
Job Type: Full-time
Pay: Up to RM4,100.00 per month
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
Language:
- Mandarin (Required)
- Bahasa (Preferred)
Work Location: In person