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Customer Service Executive (FM Johor)

RM 1,700 - RM 2,200 / month

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Job Scope:
  • Manage Day to day booking with carrier / customer & related parties
  • Telemarketing with customer
  • Act as support team for Sales person
  • Attend to customer enquiries & problems
  • Communicate and reporting of customer’s shipment status.
  • To ensure that all daily transportation and shipments are scheduled to customers’ needs
  • To ensure that opening and closing of jobs are done according to requirements
  • Prepare customer invoice for closed job task.
  • Monitor enquiries from customer or agent has been responded promptly and acted accordingly.
  • Communicate and build good rapport and relationship with customers, agents, shipping liner and co-loaders.

Qualification Requirement:
  • Good verbal and written communication skills.
  • Proactive, organized approach to multitasking.
  • Strong leadership and interpersonal skills.
  • Good communication skills between company and customers
  • Professional appearance, courteous manner, and clear, friendly phone voice.
  • Full-Time positions available.
  • Must have initiative and be able to work independently.
  • Knowledge in freight forwarding industry is an added advantage.
  • Team worker and result oriented

Job Details

JOB INFO & REQUIREMENT

Contract Type
Full-time

Job Type
Executive

Experience Level
< 1 year, 1-3 years

Job Categories
Customer Svc/Call Centre

Minimum Education Required
  • SPM / Diploma / Advance / Higher / Graduate Diploma. . Fresh graduates are welcome, training will be provided.

Language Required
English, Bahasa Malaysia

Nationality Preferred
Malaysians Only

Gender Preferred
All Genders

Own Transport
None

SALARY & OTHER BENEFITS

Salary
RM 1,700 to RM 2,200 per month