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Customer Service Executive (FM Johor)
RM 1,700 - RM 2,200 / month
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Job Scope:
Qualification Requirement:
- Manage Day to day booking with carrier / customer & related parties
- Telemarketing with customer
- Act as support team for Sales person
- Attend to customer enquiries & problems
- Communicate and reporting of customer’s shipment status.
- To ensure that all daily transportation and shipments are scheduled to customers’ needs
- To ensure that opening and closing of jobs are done according to requirements
- Prepare customer invoice for closed job task.
- Monitor enquiries from customer or agent has been responded promptly and acted accordingly.
- Communicate and build good rapport and relationship with customers, agents, shipping liner and co-loaders.
Qualification Requirement:
- Good verbal and written communication skills.
- Proactive, organized approach to multitasking.
- Strong leadership and interpersonal skills.
- Good communication skills between company and customers
- Professional appearance, courteous manner, and clear, friendly phone voice.
- Full-Time positions available.
- Must have initiative and be able to work independently.
- Knowledge in freight forwarding industry is an added advantage.
- Team worker and result oriented
Job Details
JOB INFO & REQUIREMENT
Contract Type
Full-time
Job Type
Executive
Experience Level
< 1 year, 1-3 years
Job Categories
Customer Svc/Call Centre
Minimum Education Required
- SPM / Diploma / Advance / Higher / Graduate Diploma. . Fresh graduates are welcome, training will be provided.
Language Required
English, Bahasa Malaysia
Nationality Preferred
Malaysians Only
Gender Preferred
All Genders
Own Transport
None
SALARY & OTHER BENEFITS
Salary
RM 1,700 to RM 2,200 per month