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Customer Service (Mandarin/Cantonese) – Night Shift - AP02

  • Full Time, onsite
  • Agensi Pekerjaan Career International FOS Sdn Bhd
  • Kuala Lumpur, Malaysia
RM 4,000 - RM 4,500 / month

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Customer Service Agent (Mandarin/Cantonese Voice Support) – Night Shift

Job Responsibilities:

  • Handle inbound and outbound calls, providing accurate and professional responses to customer inquiries.
  • Deliver excellent customer support and assistance with patience and empathy.
  • Use knowledge gained from training to resolve customer issues effectively.
  • Maintain active communication and ensure customer satisfaction.
  • Meet and exceed performance indicators set by the company and client.
  • Follow the assigned work roster, including weekends, public holidays, and split-off days as required.
  • Adhere to call flow procedures, quality assurance requirements, and de-escalation processes.

Job Requirements:

  • Minimum 1 year of experience in voice-based customer support.
  • Minimum education: SPM or above (Diploma preferred).
  • Strong verbal and written communication skills with active listening and problem-solving abilities.
  • Proficient in Mandarin or Cantonese, plus English (Malaysian native speakers preferred).
  • Professional attitude, willingness to assist customers, and the ability to handle difficult conversations.
  • Basic computer skills and adaptability to corporate environments.
  • Responsive to team leaders and quick to adapt to new processes and updates.
  • Disciplined, mature, positive-thinking, and customer-oriented.

Job Type: Permanent

Pay: RM4,000.00 - RM4,500.00 per month

Benefits:

  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Night shift
  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • Performance bonus

Work Location: In person

Expected Start Date: 04/09/2025