Skincare product - Customer support executive
RM 8,500 - RM 8,500 / month
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Job Title: Skincare product_ Customer support executive
Job Role:
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some.
- Handling inquiries/complaints through voice and non-voice Understand the language, culture/local nuance of Japanese Consumer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing.
- Opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon.
- procedures Maintain broad knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Track, document and retrieve information in call tracking database. Candidate Profile:
- High school diploma with 1 year plus of customer service experience preferred.
- Consumer Health experience will be an added advantage. Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge Ability to effectively communicate in Japanese & English, both written and verbally.
- Letter writing skills are a must(As a part of Japanese culture. it is required to write letters of apology to handle the complaints from customers)
Salary: RM 8000 – RM 8500 + KPI Bonus
Time: Monday to Sunday 7 AM – 5 PM Rotational shift
Place : KL Sentral, Kuala Lumpur, Malaysia
Start : April 2025
For Selection:
HR interview -> Operation team Interview
Benefits:
-Annual Leave: 12 days
-Sick leave : 14 days
-Medical, dental & life insurance provided
-Relocation support in Japanese provided:
-Malaysian Work Permit
-One-way flight tickect to Malaysia
-2-weeks hotel stay
Feel free to ask
Ayako Takano
雇用形態: 正社員
給与・報酬: RM8,500.00 (月給) 以上
言語:
- 英語 (望ましい)
- Japanese (望ましい)