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Skincare product - Customer support executive

RM 8,500 - RM 8,500 / month

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Job Title: Skincare product_ Customer support executive

Job Role:

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some.
  • Handling inquiries/complaints through voice and non-voice Understand the language, culture/local nuance of Japanese Consumer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing.
  • Opportunity to build rapport with the customer.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon.
  • procedures Maintain broad knowledge of client products and/or services.
  • Prepare complete and accurate work including appropriately notating accounts as required.
  • Participate in activities designed to improve customer satisfaction and business performance.
  • Track, document and retrieve information in call tracking database. Candidate Profile:
  • High school diploma with 1 year plus of customer service experience preferred.
  • Consumer Health experience will be an added advantage. Courteous with strong customer service orientation
  • Strong computer navigation skills and PC Knowledge Ability to effectively communicate in Japanese & English, both written and verbally.
  • Letter writing skills are a must(As a part of Japanese culture. it is required to write letters of apology to handle the complaints from customers)

Salary: RM 8000 – RM 8500 + KPI Bonus

Time: Monday to Sunday 7 AM – 5 PM Rotational shift

Place : KL Sentral, Kuala Lumpur, Malaysia

Start : April 2025

For Selection:

HR interview -> Operation team Interview

Benefits:

-Annual Leave: 12 days
-Sick leave : 14 days
-Medical, dental & life insurance provided
-Relocation support in Japanese provided:
-Malaysian Work Permit
-One-way flight tickect to Malaysia
-2-weeks hotel stay

Feel free to ask

Ayako Takano

[email protected]

雇用形態: 正社員

給与・報酬: RM8,500.00 (月給) 以上

言語:

  • 英語 (望ましい)
  • Japanese (望ましい)