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QUALITY EXECUTIVE

RM 1,500 - RM 1,999 / month

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To handle Online customers enquiry & related customer issues, sales coordination. Maintain, control and distribute all related documentation in relevant procedures. To assist Quality departmental on document task To provide internal quality training. To assist application of ISO and government license. Preparing and implementing quality assurance policies and procedures. Identifying and resolving workflow and production issues. Ensuring that standards and safety regulations are observed. Addressing and discussing issues and proposed solutions with superiors. Documenting quality assurance activities and creating audit reports. Making recommendations for improvement. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support.