Customer Support Analyst (Finance)

Job Description Job Title : Customer Support Analyst (Finance) Location : Penang Job Highlights • Excellent working environment. • Unique working culture. • Challenging and rewarding career! Job Summary • We are seeking a highly motivated and customer-focused individual to join our Monitor ERP System (MONITOR) Support Team as a Customer Support Analyst (Accounting Module). The primary responsibility of this role is to provide exceptional support to our customers by assisting them with MONITOR related questions involving Accounting Module. Responsibilities • Provide system support to MONITOR customers primarily via telephone and email. • Register, troubleshoot, resolve, and manage incoming cases in accordance with MONITOR’s SLA standards. • Collaborate with internal teams to resolve complex issues efficiently and effectively. • Ensure customer satisfaction by delivering high-quality support service. • Assist customers in getting the most value from their MONITOR system. Requirements • Bachelor’s degree in Accounting, and exposure in handling full set of accounts to financial reporting experience. • 2 years of experience in a manufacturing environment, preferably with exposure to ERP system. • Strong analytical and problem-solving skills. • Excellent communication skills, including the ability to actively listen, and ask meaningful probing questions. • Must be able to easily learn and apply system knowledge, work within defined policies and procedures, and use standardized tools and technology to perform job functions. We're eager to partner with the most talented minds, but we're also looking for a mutual fit. If you're looking for an exciting place to invest your talent, we'd love to meet you!