DUTY MANAGER

• Assist the Duty Manager with the smooth operation of the accommodation and guest service functions. • Ensure that all guests receive a warm friendly and memorable welcome • Work closely with bookings & reservations, housekeeping, and food & beverage regarding guest requirements to ensure that all guests’ needs and expectations are met throughout their stay. • Ensure that all guest inquiries and complaints, whether in person, on the telephone or via email, are dealt with in a friendly and professional manner, ensuring guest satisfaction at all times. Where appropriate ensure that comments and complaints are reported to management. • Deal with guest bookings, check-in and checkout and provide standard reports to other departments as required (i.e. arrivals/departure lists, special requests etc) • Keep up to date with availability, promotions, and pricing in order to provide advice to guests as necessary and maximize sales opportunities. • Assist with the coordination of guest itineraries including liaising with external service providers and venues and provide guests with information on local amenities as required. • Process settlement of guests’ accounts and ensure that appropriate payment methods are adhered to • Promote Hotel facilities or our product and conduct accommodation. • Ensure that the front of office and guest areas are well maintained at all times • Any other duties as directed by the Duty Manager/ Front Office Manager or other member of the management team.