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Executive - Technical Support (SGMY market)
Salary undisclosed
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Published Executive - Technical Support (SGMY market) Job Responsibilities: • Respond to incoming calls/chats/emails promptly and professionally and initiate outbound calls when required. • Escalate intricate issues or complaints to higher-level support or supervisors as needed. • Develop and retain a profound understanding of the company's products, services, and policies. • Aid customers in product usage and troubleshoot any related issues. • Accurately document customer interactions in the company's database or CRM system. • Uphold high-quality service standards to ensure and enhance customer satisfaction. Responsibilities: • Minimum Degree in IT or any related field (hardware). • Preferably 1 years’ experience in the call center industry (inbound), a similar role is an advantage. • Working experience in any technical related fields is an added advantage. • Excellent command of spoken and written Bahasa Malaysia & English. • Fresh graduates fluent in Mandarin / Cantonese are encouraged to apply. • Possess initiative, able to work independently and as a team. • Ability to work in a challenging environment. • Contact Centre Operating Days : 9:30am - 5:30pm (Monday - Friday), 9:30am - 12:30pm (Saturday). • You may require to work on Public Holiday based on operation requirements. • This position is open to locals only. Salary Package: • Basic salary up to RM 2800. • Basic salary uo to RM 3000 (Mandarin). • Performance Related bonus on a quarterly basis for confirmed staff. • Annual Leave 15 days • Medical Leave 14 days • Medical and hospitalization coverage • Career opportunities to move up the hierarchy including for Operations Manager positions.