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Mandarin Speaker Customer Success Specialist
Salary undisclosed
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Job Requirements: Minimum SPM with a minimum of 6 months of working experience in the customer support industry. Fresh graduates are welcome with Degrees in Mass Communication or equivalent Must have B2 level English and C1+ level Mandarin & Cantonese language proficiency (reference: https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions ) Excellent written and communication skills in English and Mandarin/Cantonese. Well-versed in using Microsoft Office and other spreadsheet applications. Open to all nationalities. Able to start immediately. Age group below 40 years old. Job Description: Assist customers with online order placement and provide timely support via phone and email. Process payments securely, ensuring customer data protection. Address customer concerns proactively to protect brand reputation. Escalate priority issues through proper channels when needed (live chat, website, email) Collaborate with the team to enhance customer support processes Share feedback to improve service quality Stay updated with training and skill development Meet performance targets set by the company and client Follow company and client policies