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Customer Relation Management(CRM)Specialist | Skudai - 047

  • Full Time, onsite
  • Agensi Pekerjaan Sunrise Recruit Sdn. Bhd.
  • Johor Bahru, Malaysia
Salary undisclosed

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Job Responsibilities: - Plan, organize, and execute impactful marketing events to promote the new clinic and attract customers. - Develop and implement CRM strategies to strengthen customer relationships and foster loyalty. - Design and execute customer engagement programs to elevate satisfaction and improve retention. - Develop and refine segmentation strategies to optimize targeted marketing campaigns. - Monitor and evaluate CRM performance metrics, identifying opportunities for system and process enhancements. - Create and maintain customer journey maps to improve the overall customer experience. - Ensure customer database accuracy and compliance with data privacy regulations. Requirements: - Min Diploma in Marketing, Business Administration, or a related field. - Proven experience in CRM, customer engagement, or marketing roles. - Strong analytical skills and experience working with customer data and CRM tools. - Excellent organizational and project management abilities. - Knowledge of data privacy regulations and CRM best practices. - Exceptional communication and interpersonal skills.