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Front Office Supervisor

Salary undisclosed

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Internal & External Customers To ensure reliable information on guest information such as preferences, allergies, repeat guest, VIP guests, guest arrival, special requests and so on to be kept and place it in guest history database as it will be accessible for all staffs. PRODUCTS PRODUCED: Answering customers inquiries from phone and emails Respond on guest requests from composing letters, photocopying, faxing, couriers, wrapping gifts, office equipment rentals and etc. Maintain office supplies and reorder supplies as necessary to maintain guest service level Attend Department Head line-up when Manager is not around Update the Guest's Profile, preference, allergies, requests and etc. To assist and oversee the entire VIP check-in procedure Meet & greet when VIP guests checks - in To do pre-arrival calls & emails Compile a recordB for Guest Recognition Coordinates VIP designation with Sales Managers, Conventions Services, Public Relations, and Meeting Planners