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Customer Care Officer

RM 2,500 - RM 2,999 / month

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Responsible in handling all customer enquiries and request from various platforms promptly and professionally. To update and maintain customer interaction in the database. To meet servicing call center KPI’s by achieving both service and productivity level by ensuring that all enquiries / cases are replied and recorded within the stipulated time. To assist in resolving customer complaints tactfully To maintain amicable working relationship with business partner and customers Prepare of monthly reports and documentation