Quality Analyst

Responsibilities As a Farsi-speaking Quality Assurance Analyst, you will be responsible for ensuring the quality, functionality, and usability of our products through comprehensive testing and analysis. Your main duties and responsibilities will include: • Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment. • Make recommendations and define strategies that solve critical business problems, through both established industry best practices and creative innovations. • Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives. • Package, deliver, and at times present key findings and briefings. • Conduct evaluations to identify areas of improvement. • Localization Testing: Conducting localization testing to ensure that products meet language, cultural, and regulatory requirements for the Farsi market. • Monitor, analyze & audit trainees’ performance and call out any unusual trends. Requirements • Degree in discipline or equivalent diploma • Native Farsi and native level of Farsi communication (written and verbal) with proficiency in English. • Minimum 1 year of Quality Analyst experience. • Fast learner who requires minimal supervision. • Experience in preparing and presenting written project status reports and executive briefings. • Phenomenal communication, presentation, and public speaking skills. • Organizational and time management abilities. • Critical thinking, analytical and decision-making abilities. • People management. "