Sales Associates Travel Agency

Key Responsibilities 1. Customer Service: -Assist clients in identifying their travel needs and preferences (e.g., destination, accommodations, activities). -Provide expert advice on destinations, tours, and travel packages based on customer requirements. -Answer inquiries and resolve issues regarding travel plans, bookings, or services. 2. Sales and Promotion: -Promote and sell travel packages, tickets, insurance, and other travel-related services. -Upsell additional services, like travel insurance, car rentals, or special tours. -Meet or exceed sales targets and objectives set by the agency. 3. Booking and Reservations: -Handle flight, hotel, and transportation bookings for clients. -Ensure accurate and timely reservations, confirming details with customers. -Maintain and update customer records in the agency's database. 4. Travel Documentation: -Provide assistance with travel documents such as visas, passports, and other travel requirements. -Ensure customers have the necessary documentation before departure. 5. Itinerary Planning: -Create customized travel itineraries, including accommodation, activities, transportation, and dining options. -Coordinate logistics for group or individual travel arrangements. 6. Client Relationship Management: -Build and maintain strong relationships with clients to encourage repeat business. -Follow up with clients after their trips to ensure satisfaction and gather feedback. 7. Administrative Support: -Process payments and handle refunds or cancellations when needed. -Manage correspondence, emails, and phone calls related to bookings and travel inquiries. -Handle administrative tasks like filing and organizing client information. 8. Market Research and Trend Monitoring: -Stay updated on industry trends, destinations, and travel promotions. -Monitor competitor offers and adjust sales strategies accordingly. 9. Collaboration with Suppliers: -Work with airlines, hotel chains, and other travel service providers to ensure the best rates and services for clients. -Negotiate pricing, packages, and terms with vendors. 10. Administrative Compliance: -Ensure compliance with company policies and industry regulations (e.g., health and safety guidelines, insurance requirements). -Maintain accurate and up-to-date records of transactions and bookings. Requirements -At least 1-2 years experience in Travel Agency -Diploma or degree in Tourism, Business Administration or related field. -Ability to multitask and work effectively in a fast-paced environment. -Previous sales or customer service experience; general labor or operational tasks experience is an advantage. -Strong communication, customer service, organizational, and basic technical skills. -Self-motivated, adaptable, and able to work independently and in a team environment What We Offer: - Competitive salary and benefits package. - Opportunities for professional development and career growth. - A collaborative and friendly work environment. - Engaging team activities and company events.