Business Analyst - Risk System
Salary undisclosed
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Training and Guidance
- Develop training and other reference material to support end user adoption and usage
- Facilitate periodic training for relevant new joiners and key system users
- Be key point of contact for general end user system queries
System Support – Change Management
- Document business requirements for change requests
- Review all proposed change requests for business impact and benefit
- Support the change requests with end users & IT support team regarding the software/platform upgrades and maintenance
- Be key point of contact for IT throughout review and development of all change requests
- Work with Head Office to prioritise all approved changes based on business demand
- Communicate system changes to business unit and group functions and facilitate training where needed
- Lead consultation processes as required for material changes
- Prepare UAT plan
- Complete end to end testing for approved change requests
- Develop/update training material for approved changes
- Execute training as required for approved change requests
System Support - System Problems/Application Errors
- As required by IT, support incident review to clarify current expected behavior
- Be key point of contact for any third-party contractor involved in incident resolution
- As required by IT review proposed fixes for potential knock-on impact to other system elements and or business methodologies
- Complete testing of fixes prior to production deployment
- Analyze incident trends and root causes regularly and propose system enhancement if any
- Ensure fixes are tracked and followed up until successful remediation and deployment
System Support – Service Requests/Other Requirements
- Be business approver for system user access
- Be key point of contact to IT support to resolve Service Request queries
- Facilitate weekly governance forums to review all open items related to system performance/maintenance
- Be key point of contact for BU and group functions on all business-related system queries
- On a periodic basis update relevant support materials including training and FAQ and distribute to appropriate end users
System Support – General Requirements
- Support development of Annual Maintenance Calendar with IT support team
- Support development of SOW as required with any required third parties
- Complete Annual User Recertification
- Complete Disaster Recovery Drills as required
- Support End to End System Testing for all System Upgrades (Including Planning and Coordination of BU Participants and vendor support)
- Complete annual Third-Party Security Assessment and other associated vendor assessments/checks
- Annual BAU price negotiation
- Billing and invoice reconciliation
Job Requirements :
- Minimum of 5 years’ experience in Risk and Compliance, preferably but not mandatorily in the in the life insurance industry
- In-depth knowledge of system development lifecycle
- Highly organized, results driven self-starter with excellent interpersonal, communication and influencing skills
- Fluent in spoken and written English with ability to present articulately