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Business Analyst - Risk System

Salary undisclosed

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Training and Guidance

  • Develop training and other reference material to support end user adoption and usage
  • Facilitate periodic training for relevant new joiners and key system users
  • Be key point of contact for general end user system queries

System Support – Change Management

  • Document business requirements for change requests
  • Review all proposed change requests for business impact and benefit
  • Support the change requests with end users & IT support team regarding the software/platform upgrades and maintenance
  • Be key point of contact for IT throughout review and development of all change requests
  • Work with Head Office to prioritise all approved changes based on business demand
  • Communicate system changes to business unit and group functions and facilitate training where needed
  • Lead consultation processes as required for material changes
  • Prepare UAT plan
  • Complete end to end testing for approved change requests
  • Develop/update training material for approved changes
  • Execute training as required for approved change requests

System Support - System Problems/Application Errors

  • As required by IT, support incident review to clarify current expected behavior
  • Be key point of contact for any third-party contractor involved in incident resolution
  • As required by IT review proposed fixes for potential knock-on impact to other system elements and or business methodologies
  • Complete testing of fixes prior to production deployment
  • Analyze incident trends and root causes regularly and propose system enhancement if any
  • Ensure fixes are tracked and followed up until successful remediation and deployment

System Support – Service Requests/Other Requirements

  • Be business approver for system user access
  • Be key point of contact to IT support to resolve Service Request queries
  • Facilitate weekly governance forums to review all open items related to system performance/maintenance
  • Be key point of contact for BU and group functions on all business-related system queries
  • On a periodic basis update relevant support materials including training and FAQ and distribute to appropriate end users

System Support – General Requirements

  • Support development of Annual Maintenance Calendar with IT support team
  • Support development of SOW as required with any required third parties
  • Complete Annual User Recertification
  • Complete Disaster Recovery Drills as required
  • Support End to End System Testing for all System Upgrades (Including Planning and Coordination of BU Participants and vendor support)
  • Complete annual Third-Party Security Assessment and other associated vendor assessments/checks
  • Annual BAU price negotiation
  • Billing and invoice reconciliation

Job Requirements :

  • Minimum of 5 years’ experience in Risk and Compliance, preferably but not mandatorily in the in the life insurance industry
  • In-depth knowledge of system development lifecycle
  • Highly organized, results driven self-starter with excellent interpersonal, communication and influencing skills
  • Fluent in spoken and written English with ability to present articulately