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E-Commerce Executive (Fluent In Mandarin)

  • Full Time, onsite
  • STS BRAND MANAGEMENT SDN. BHD.
  • Kuala Lumpur City Centre, Malaysia
RM 3,500 - RM 4,000 / month

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About us

STS Brand Management Sdn. Bhd. is an emerging brand management company that partners with a wide range of brands to carry out wholesale and retail business both online and offline. Our mission is to help brands maximise their presence and sales through strategic management, innovative marketing, and exceptional customer service.

Overview: We are seeking a proactive E-Commerce Executive with experience in platforms like TikTok, Shopee, Lazada and etc. In this role, you will manage online operations, optimise product listings, and enhance the customer experience to drive sales and business growth. If you thrive in a fast-paced e-commerce environment, we want you on our team!

WHAT you will get if you join us?

  1. Career Growth Opportunities
  2. Attractive Staff Benefits Package
  3. Dynamic Work Environment: Friendly and respectful culture

What do we need you to do?

  • Oversee product listing, categorisation, pricing, and stock updates.
  • Ensure accurate and appealing product descriptions and visuals.
  • Manage and maintain the company’s online store on platforms such as Tik Tok(Priority) , Shopee, Lazada, and etc.
  • Monitor order processing, fulfilment, and returns to ensure smooth operations.
  • Coordinate with warehouse and logistics teams to maintain optimal stock levels and timely deliveries.
  • Track shipment performance and address any issues.
  • Collaborate with the marketing team to execute online campaigns, promotions, and discounts.
  • Analyse and report the effectiveness of campaigns to improve ROI.
  • Handle customer inquiries and ensure timely issue resolution to enhance customer satisfaction.
  • Monitor customer reviews and feedback, taking action to improve ratings.
  • Track key performance indicators (KPIs) such as sales, conversion rates, and traffic.
    Generate reports and insights for management to support decision-making.
  • Stay updated on industry trends, competitor activities, and best practices in e-commerce.
  • Recommend changes to improve product positioning and sales strategies.
  • Perform other duties as assigned from time to time to support business needs.

Requirements:

  • At least 2 years of experience as an E-Commerce Executive or in a similar role.
  • Strong knowledge of e-commerce platforms such as TikTok Shop, Shopee, Lazada, or others.
  • Experience in product listing optimisation, pricing strategies, and sales performance tracking.
  • Familiarity with inventory management, order fulfilment, and customer service processes.
  • Ability to analyse sales data and market trends to drive business growth.
  • Strong organisational skills and attention to detail.
  • Excellent communication and teamwork skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Preferred Qualifications:

  • Experience with digital marketing strategies related to e-commerce
  • Ability to manage multiple online marketplaces and adapt to emerging e-commerce trends.
  • Ability to speak multiple languages is a plus.

Salary: Competitive, based on experience

Note: Only shortlisted candidates will be contacted. We thank you for your interest in STS Brand Management Sdn. Bhd.