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FRONT OFFICE ADMINISTRATOR

Salary undisclosed

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About the role

IGB Berhad is seeking a dedicated Front Office Administrator to join our dynamic team in our office located in Mid Valley City, Kuala Lumpur. The Front Office Administrator has a variety of responsibilities, which can be grouped into six main functions:

1. Telephone Switchboard Management

  • Operate the telephone switchboard, ensuring all calls are answered and transferred promptly and professionally.
  • Handle general inquiries and direct calls to the appropriate department or personnel.

2. Reception & Meeting Room Management

  • Maintain a tidy and welcoming reception area for guests and visitors.
  • Assist in the upkeep and regular inspection of meeting rooms to ensure they are well-maintained.
  • Manage meeting room bookings and coordinate availability as required.
  • Attend to walk-in guests and visitors, ensuring proper assistance and visitor registration procedures.

3. Courier Services & Mail Handling

  • Manage all incoming and outgoing courier and hand-delivered documents.
  • Sort and distribute incoming mail to the respective divisions and departments.
  • Ensure timely dispatch of outgoing documents and packages.

4. Newspaper Distribution

  • Sort and distribute newspapers daily to the respective divisions and departments.

5. Administrative Support

  • Process payments for utilities and other related bills as required.
  • Assist in the preparation of administrative documentation and reports.

6. General Office Maintenance Coordination

  • Assist in coordinating office maintenance and repair requests.
  • Liaise with and assist superior in office upkeep and necessary improvements.

What we're looking for

  • At least SPM and above.
  • Previous experience in a similar front office or receptionist role, customer service ideally within the real estate or property management industry.
  • Excellent customer service skills with a friendly.
  • Strong communication and interpersonal abilities, both verbal and written.
  • Proficient in using office equipment and Microsoft Office applications.
  • Ability to multitask and prioritise effectively in a fast-paced environment.
  • A keen eye for detail and a commitment to maintaining high standards.