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About the role
IGB Berhad is seeking a dedicated Front Office Administrator to join our dynamic team in our office located in Mid Valley City, Kuala Lumpur. The Front Office Administrator has a variety of responsibilities, which can be grouped into six main functions:
1. Telephone Switchboard Management
- Operate the telephone switchboard, ensuring all calls are answered and transferred promptly and professionally.
- Handle general inquiries and direct calls to the appropriate department or personnel.
2. Reception & Meeting Room Management
- Maintain a tidy and welcoming reception area for guests and visitors.
- Assist in the upkeep and regular inspection of meeting rooms to ensure they are well-maintained.
- Manage meeting room bookings and coordinate availability as required.
- Attend to walk-in guests and visitors, ensuring proper assistance and visitor registration procedures.
3. Courier Services & Mail Handling
- Manage all incoming and outgoing courier and hand-delivered documents.
- Sort and distribute incoming mail to the respective divisions and departments.
- Ensure timely dispatch of outgoing documents and packages.
4. Newspaper Distribution
- Sort and distribute newspapers daily to the respective divisions and departments.
5. Administrative Support
- Process payments for utilities and other related bills as required.
- Assist in the preparation of administrative documentation and reports.
6. General Office Maintenance Coordination
- Assist in coordinating office maintenance and repair requests.
- Liaise with and assist superior in office upkeep and necessary improvements.
What we're looking for
- At least SPM and above.
- Previous experience in a similar front office or receptionist role, customer service ideally within the real estate or property management industry.
- Excellent customer service skills with a friendly.
- Strong communication and interpersonal abilities, both verbal and written.
- Proficient in using office equipment and Microsoft Office applications.
- Ability to multitask and prioritise effectively in a fast-paced environment.
- A keen eye for detail and a commitment to maintaining high standards.