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Service Manager

Salary undisclosed

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Service Manager Job Tasks


Operations & Efficiency

-Oversee daily workshop operations and appointment rates.
-Ensure SOP compliance and optimize manpower allocation.
-Track throughput, revenue, and SO targets.
-Customer & Service Quality

Monitor service advisor and CRA performance.

-Ensure proper customer handling, follow-ups, and feedback.
-Oversee QC, final inspections, and service completion within 45 minutes.


Parts & Inventory Management

-Ensure timely parts ordering and follow-ups.
-Monitor Parts ICC and workshop stock handling.


Staff Supervision & Compliance

-Conduct weekly staff evaluations and enforce SOP adherence.
-Ensure proper use of tools, workshop cleanliness, and parking rules.


Warranty & Recall Management

-Track recall & MQI progress and ensure timely warranty claims.


Process Improvement & Strategy

-Implement Gemba & Kaizen improvements.
-Optimize service shop loading and communication with CREs.