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Customer Support Office- Mandarin Speaker

RM 3,600 - RM 3,900 / month

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  • Handle incoming urgent requests from airlines for component delivery.
  • Ensure materials are properly delivered within contractual lead times by coordinating from the best location among our inventory locations
  • Manage backlog reports and share them with customers or internal stakeholders according to the appropriate timeline.
  • Evaluate root causes for orders exceeding service level lead times.
  • Manage internal meetings, including backlog review and operation drumbeat.
  • Ensure required parts for aircraft are sourced and shipped according to contract.
  • Maintain contact with all involved parties throughout the process.
  • Document actions taken, ensuring accuracy and attention to detail.
  • Effectively manage various IT tools and FHS IT systems.
  • Record all milestones in the systems correctly and maintain accurate data.
  • Highlight issues and contribute to process improvement through proper escalation within the management team.
  • Evaluate, challenge, and autonomously select options to satisfy customer needs in case of nil stock.
  • Challenge customers on their needs when necessary.
  • Efficiently manage communication with both internal and external customers.
  • Maintain daily communication with customers, answering queries professionally and promptly.
  • Ensure contract customer requirements are processed timely and high-quality customer service is delivered consistently.
  • Shift allowances will be provided.
  • If anyone living 40km far from Sepang office, then Travel allowances will be provided.