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Service Desk || IT Industry

RM 4,000 - RM 5,000 / month

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JOB REQUIREMENTS:

  • At least Bachelor's degree in IT or equivalent.
  • Fresh graduates are welcome.
  • Proficiency to speak, read and write in Mandarin and English is required for business needs.
  • Interested to work in IT industry
  • Experienced in IT industry will be an added advantage.
  • Willingness to work on rotational shift
  • Call centre experience is not a ‘must’ but would be a distinct advantage.

JOB DESCRIPTION:

  • Provide first-level assistance by diagnosing and resolving technical problems related to computer systems, applications, and networks.
  • Log, prioritize, and manage service requests and incidents, ensuring timely resolution in line with service level agreements (SLAs).
  • Guide users through account setups, software installations, and troubleshooting processes.
  • Refer complex issues to higher-level support teams with detailed documentation.
  • Maintain accurate records of support requests and solutions, contributing to a knowledge base for common issues.
  • Communicate effectively with users, maintaining a professional and empathetic demeanor to ensure high customer satisfaction.

Job Types: Full-time, Contract

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus

Education:

  • Bachelor's (Preferred)

Language:

  • English (Required)
  • Mandarin (Required)

Work Location: In person