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Service Desk || IT Industry
RM 4,000 - RM 5,000 / month
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JOB REQUIREMENTS:
- At least Bachelor's degree in IT or equivalent.
- Fresh graduates are welcome.
- Proficiency to speak, read and write in Mandarin and English is required for business needs.
- Interested to work in IT industry
- Experienced in IT industry will be an added advantage.
- Willingness to work on rotational shift
- Call centre experience is not a ‘must’ but would be a distinct advantage.
JOB DESCRIPTION:
- Provide first-level assistance by diagnosing and resolving technical problems related to computer systems, applications, and networks.
- Log, prioritize, and manage service requests and incidents, ensuring timely resolution in line with service level agreements (SLAs).
- Guide users through account setups, software installations, and troubleshooting processes.
- Refer complex issues to higher-level support teams with detailed documentation.
- Maintain accurate records of support requests and solutions, contributing to a knowledge base for common issues.
- Communicate effectively with users, maintaining a professional and empathetic demeanor to ensure high customer satisfaction.
Job Types: Full-time, Contract
Pay: RM4,000.00 - RM5,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Overtime pay
- Performance bonus
Education:
- Bachelor's (Preferred)
Language:
- English (Required)
- Mandarin (Required)
Work Location: In person