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DUTIES & RESPONSIBILITIES
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support
- Able to work in shift
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM2,500.00 per month
Supplemental Pay:
- Overtime pay
Ability to commute/relocate:
- Shah Alam: Reliably commute or planning to relocate before starting work (Required)
Experience:
- relevant: 3 years (Preferred)
Application Deadline: 03/03/2025