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Careline Assistant

RM 2,000 - RM 2,500 / month

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DUTIES & RESPONSIBILITIES

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support
  • Able to work in shift

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Supplemental Pay:

  • Overtime pay

Ability to commute/relocate:

  • Shah Alam: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • relevant: 3 years (Preferred)

Application Deadline: 03/03/2025