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Jobs or company...

Product Support Specialist

Salary undisclosed
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We provide inspiration worldwide with our intelligent solutions for industrial automation. We offer a high degree of flexibility to our more than 20.000 employees. We provide you excellent prospects for turning your ideas into reality – because innovation requires freedom and security. We need you. Apply now and keep the world moving.

Product Support Specialist

Key Responsible

Responsible for pre-sales and post-sales technical inquire for both internal and external customers. Main contact to Technical Support Head Quarter. Owned highest level of technical competence of selected product specialization and provide hight quality remote technical consultancy. Responsible to failure identification and root cause analysis on technical complaint.


Key Accountabilities


Impact on Business

  • Respond to customers' technical inquiries and ensure adherence to the agreed target setting
  • Provide remove support and technical consultation on Festo products to internal and external customers
  • Highest technical competence in working with Festo products and systems on selected product specialization
  • Dimensioning of Festo products
  • In-depth support software tools
  • Programming of the customer sample application
  • Module programming for the efficient processing program development in customer application
  • Coordinator for product compliance, product change and provide specfic information requested by customer
  • Transferring of expect knowledge to internal and external Festo thru training, application note, demo product or other method
  • Flexibility in working time
  • To carry out Product Support Engineer task when the team is unavailable
  • To perform any ad hoc tasks been assigned by Line Manager from time to time

Innovation and Change

  • Failure identification, root cause analysis, identification of suitable measures, fault cleanrance, implementation of improvement measures of Festo products
  • Development, maintenance and execution of test and stimulation in the Festo Experience Centre
  • Provide feedback on the effectiveness of the shared service
  • To observe any of potential of process change opportunity

Communication with internal and/or external Customers, Suppliers as well as Third Parties

  • Working closely with shared services to answer customers' technical inquiries for specific products
  • Forwarding service job to Service Engineer when on-site service is necessary
  • Forwarding complex system to Application Engineer when complex system is requested
  • Case escalation to TSHQ if problem solve is not possible

Education Background

  • Bachelor's Degree in Mechatronic or Electrical
  • Master's Degree in Mechatronic or Electrical, but not mandatory
  • Diploma can be considered based on working experience

Professional Knowledge and Experiences

  • 5 - 7 years of Industrial Automation experience necessary

Extended Knowledge and Experience

  • Customer service oriented
  • Good interpersonal and communications skills
  • Good spoken and written in English

You can expect the following with us:

  • The good feeling working for a family-owned company with a safe and solid financial basis
  • Freedom to explore, innovate and realise your own ideas
  • Competitive compensation with attractive perks and other benefits
  • Respect and appreciation for each other - regardless of gender, nationality, disability, age and identity
  • Lifelong learning with great conditions for individual further development
  • Flexible working models depending on the respective workplace for a good balance of work and private life
  • Highly modern working environment, infrastructure and communication technologies
  • Great family and health services for your well-being

You can find more information about our benefits and Festo as an employer here.


Contact person: Liza (Liza) Mok, +60(3)61441-129

Reference code: 13197

Company: Festo Sdn. Berhad
Location: Selangor, MY, 47800

We look forward to your application!