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Banking Customer Service Representative (Permanent Role) - Mandarin Speaker

RM 4,000 - RM 4,000 / month

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Location: Wilayah Persekutuan Kuala Lumpur (KL), accessible by MRT
Basic Salary: RM4000
Working Time: 24/7 Rotational Shift

Job Description:
- Develop excellent product knowledge to enhance customer's experience and support.
- Provide customer's guidance in order to address the concerns raised, both on the deliveries and other issues.
- Handle complaints, provide appropriate solutions and alternatives within allocated time.
- Adhere to the quality process set to ensure that we are providing accurate and timely service to the customer's.

Job Requirements:
- Proficient in speaking in English
- SPM holders with minimum 1 year of experience in customer service
- Fresh graduates with Diploma and Degree are encouraged to apply as training will be provided for 1 month
- Able to work on a rotational shift
- 5 working days per week with 2 consecutive rest days off - Rest day can be on weekend or weekdays
- Comfortable to speak and assist both local and international customers

Allowances:
Fix contact centre allowance: RM200/month
Shift allowance: RM300 to RM450/month

Job Types: Full-time, Permanent

Pay: RM4,000.00 per month

Benefits:

  • Dental insurance
  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development
  • Vision insurance

Schedule:

  • Rotational shift

Supplemental Pay:

  • Overtime pay

Application Question(s):

  • Please note that the interview will be fully physical
  • Where you are currently living?
  • What is your notice period?
  • Mobile phone number for a phone screening call (eg:0123456789)
  • How old are you now?
  • How well can you speak English and Mandarin in a scale of 1-10?

Work Location: In person