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Customer Care Executive
RM 3,000 - RM 3,500 / month
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Duties & Responsibilities
Bio.Etc Pte Ltd
- Provide administrative support, to generate SO / DO / INV
- Schedule delivery, liaise with logistics and driver
-Liaise with purchasing on pre and post shipment arrangement
-Maintain records of invoices, delivery note, purchase orders, payment schedules and collection
-Perform E-Invoice Upload for customers, Exp: Universities and Research Institutions, Government Agencies, Hospitals and Medical Centres
-Monitor stock level and inventory
Q2UB E-Commerce
- Handle inquiries, order and maintaining high levels of customer satisfaction on E-Commerce.
- Track and analyze platform performance metrics and apply insights to refine strategies, improve conversion rates, and enhance user experience.
- Ensure efficient stock management, timely fulfilment and smooth order processing.
- Develop and execute comprehensive e-commerce strategies to increase sales and brand visibility.
- Ensure high-quality, SEO-optimized product listings, including compelling product descriptions, high-resolution images, and accurate product specifications.
- Implement and manage promotional campaigns, product bundling, and category merchandising.
- Collaborate with the marketing team to create integrated digital marketing campaigns (e.g., email marketing, social media, paid search).
- Leverage SEO/SEM, content marketing, and affiliate marketing strategies to drive traffic and sales.
- Ensure a seamless shopping experience for customers, focusing on user interface (UI), user experience (UX), and after-sales support.
Required Skill(s):
- Excellent spoken and written in English, Good communication skill
- Proficiency in e-commerce tools, Google Analytics, and digital marketing platforms (SEO, SEM, Google Ads, LinkedIn, Facebook).
- Proven ability to analyse data and extract actionable insights to shape strategies.
- Goal-oriented, positive attitude, collaborative, proactive team player and has a desire to grow with the company.
- A good team player and self-starter requiring minimal supervision.
Requirements:
- Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in BioTechnology, Marketing, Business, E-Commerce, or a related field.
- Fresh graduate in related field or 1-2 years sales experience in the relevant industries
- Willing to start work immediately
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM3,500.00 per month
Schedule:
- Day shift