Epicareer Might not Working Properly
Learn More

Customer Care Executive

RM 3,000 - RM 3,500 / month

Checking job availability...

Original
Simplified

Duties & Responsibilities

Bio.Etc Pte Ltd

- Provide administrative support, to generate SO / DO / INV

- Schedule delivery, liaise with logistics and driver

-Liaise with purchasing on pre and post shipment arrangement

-Maintain records of invoices, delivery note, purchase orders, payment schedules and collection

-Perform E-Invoice Upload for customers, Exp: Universities and Research Institutions, Government Agencies, Hospitals and Medical Centres

-Monitor stock level and inventory

Q2UB E-Commerce

  • Handle inquiries, order and maintaining high levels of customer satisfaction on E-Commerce.
  • Track and analyze platform performance metrics and apply insights to refine strategies, improve conversion rates, and enhance user experience.
  • Ensure efficient stock management, timely fulfilment and smooth order processing.
  • Develop and execute comprehensive e-commerce strategies to increase sales and brand visibility.
  • Ensure high-quality, SEO-optimized product listings, including compelling product descriptions, high-resolution images, and accurate product specifications.
  • Implement and manage promotional campaigns, product bundling, and category merchandising.
  • Collaborate with the marketing team to create integrated digital marketing campaigns (e.g., email marketing, social media, paid search).
  • Leverage SEO/SEM, content marketing, and affiliate marketing strategies to drive traffic and sales.
  • Ensure a seamless shopping experience for customers, focusing on user interface (UI), user experience (UX), and after-sales support.

Required Skill(s):

  • Excellent spoken and written in English, Good communication skill
  • Proficiency in e-commerce tools, Google Analytics, and digital marketing platforms (SEO, SEM, Google Ads, LinkedIn, Facebook).
  • Proven ability to analyse data and extract actionable insights to shape strategies.
  • Goal-oriented, positive attitude, collaborative, proactive team player and has a desire to grow with the company.
  • A good team player and self-starter requiring minimal supervision.

Requirements:

  • Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in BioTechnology, Marketing, Business, E-Commerce, or a related field.
  • Fresh graduate in related field or 1-2 years sales experience in the relevant industries
  • Willing to start work immediately

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,500.00 per month

Schedule:

  • Day shift