Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

Operations Associate (User Experience)

Salary undisclosed
Checking job availability...
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The Operations Associate will be responsible for enhancing the care user journey, ensuring smooth processes, workflows, and SLAs while working closely with Customer Support & Care Navigator teams. This role is critical in tracking user experience metrics, driving operational efficiency, and improving service delivery.

By optimising workflows, automating processes, and managing chat support scheduling, this role will directly contribute to higher session ratings, faster resolution times, and improved user satisfaction.

  • User Experience & Quality Monitoring
    • Track and analyse user feedback & session ratings to improve experience.
    • Work with Customer Support & Care Navigator teams to address pain points proactively.
    • Implement data-driven initiatives to enhance care service quality.
  • SLA Adherence & Operational Monitoring
    • Ensure adherence to response time, resolution, and session completion SLAs.
    • Develop automated dashboards & reports for real-time performance tracking.
    • Identify gaps in workflows and recommend solutions for operational improvement.
  • Chat Support & Shift Planning
    • Manage shift coverage & roster planning for chat support.
    • Ensure optimal staffing to meet demand and maintain SLAs.
    • Collaborate with teams to refine chat support implementation.
  • Process Optimisation & Automation
    • Streamline ticketing platform usage for efficient issue resolution.
    • Identify automation opportunities (e.g., Sheets automation, workflow tools).
    • Continuously refine SOPs, processes, and escalation frameworks.

Requirements

  • 3+ years of experience in an operations role, preferably in healthcare, mental health, or service-driven environments.
  • Strong experience in customer support operations, user experience tracking, and issue resolution.
  • Familiarity with ticketing platforms and SLA monitoring.
  • Strong data & analytics skills, including experience with Google Sheets automation & reporting dashboards.
  • Ability to create and refine workflows, SOPs, and escalation processes.
  • Excellent stakeholder management & cross-functional collaboration skills.
  • Experience in shift planning, rostering, or scheduling is a plus.

Benefits

  • Work in a diverse environment with people from over 10 countries
  • Unlimited annual leaves
  • Work flexibility
  • Medical coverage
  • Annual Wage Supplement (Bonus)
  • Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
  • Birthday Leave (1 day)
  • Holidays off
  • Quarterly mental health day off
  • Mental health benefits (Premium access to our app!)
  • Work-life balance and employee wellness
  • Regular social events where we have non work-related fun