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Service Advisor (Automotive)

  • Full Time, onsite
  • Toyota Nilai 3S - Unitedstar Corporation Sdn Bhd
  • Nilai, Malaysia
RM 1,700 - RM 1,700 / month

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Job Responsibilities:

  • Greet customers promptly and professionally, discussing their vehicle service needs
  • Perform thorough vehicle walk-arounds to identify additional service opportunities
  • Create accurate service orders with detailed descriptions of customer concerns
  • Communicate clearly with technicians about repair needs and priorities
  • Provide customers with comprehensive explanations and cost estimates
  • Keep customers informed about service progress and any additional repairs needed
  • Process payments and explain completed work when customers pick up vehicles
  • Follow up with customers after service to ensure satisfaction
  • Maintain organized records and schedules to maximize shop efficiency
  • Meet or exceed monthly service sales targets

Job Requirements:-

  • Possess at least a Certificate/ Diploma/ Degree in Automotive/ Mechanical Engineering or equivalent.
  • Previous experience in automotive service advising preferred
  • Strong customer service and communication skills
  • Ability to explain technical information in customer-friendly terms
  • Sales aptitude with focus on educating rather than pressuring customers
  • Computer proficiency with dealership management software
  • Excellent organizational and time management abilities
  • Valid driver's license with clean driving record

Job Type: Full-time

Pay: From RM1,700.00 per month

Benefits:

  • Health insurance
  • Professional development

Schedule:

  • Day shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus