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Customer Service Officer (Printing Solutions)

RM 3,500 - RM 4,500 / month

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Position: Customer Service Officer/ Sales Coordinator
Location: Kawasan Perusahaan Cheras Jaya, Balakong

RESPONSIBILITIES:

  • Liaise with sales personnel on sales related matters.
  • Assist in sales coordination activities, handle and interact with customers to provide information in response to inquiries about products & services.
  • RFQ Handling, prepare cost breakdowns and liaison with customers in an accurate and timely manner.
  • Perform initial checking on customer supplied items. E.g., Artwork, sample, color tolerance and feedback to customer should there be any doubts.
  • Coordinate inter-departmentally on sample preparations and monitor new sample color tolerance and lab tests preparation
  • Update and review paper requirement vs customer monthly forecast.
  • Coordinate with Production to meet all customer requirement and deadlines
  • Responsible for providing production schedule and releasing to production sections.
  • Ensure that relevant raw materials and manpower are available for production run, especially during OT or normal day & Off Day
  • Ensure that all activities and important records are documented as per ISO 9001:2015 requirement.
  • Perform other job-related duties as assigned

REQUIREMENTS:

  • Diploma/Degree in Business Administration/Marketing
  • Preferably minimum one (1) year working experience in similar fields OR Minimum three (3) years of working experience in related fields (if without qualification)
  • Competent communicator.
  • Well versed in spoken and written discourse of the English, Mandarin and BM.
  • Computer literate and able to operate Microsoft and Excel programs.

REMUNERATION PACKAGES:

RM 3,500 - RM 4,500 **basic salary depends on industry experience.

  • EPF, SOCSO, EIS, Medical Coverage, Annual Leave etc.
  • Probation is 3 months.
  • Working Days: 5 days' work week;
  • Working Hours: 8.30am to 6pm (Mon to Friday)

Job Types: Full-time, Permanent

Pay: RM3,500.00 - RM4,500.00 per month

Application Question(s):

  • Are you born in the year of an Ox (1985 & 1997) or Rabbit (1987 & 1999)?

Language:

  • Mandarin (Required)