Advertising Manager

**Job Title: Customer Support Assistant Manager / Senior Executive Customer Support (E-commerce)** **Summary:** We are seeking a dynamic Customer Support Manager with experience in the E-commerce industry to oversee and manage our customer support operations. The ideal candidate will be responsible for leading a team of customer support representatives, ensuring high levels of customer satisfaction, and driving continuous improvement in customer service processes. **Key Responsibilities:** 1. Manage and lead a team of customer support representatives to deliver exceptional service to E-commerce customers. 2. Develop and implement strategies to enhance customer support processes and optimize customer satisfaction. 3. Utilize Microsoft Office tools to analyze customer data, track performance metrics, and generate reports. 4. Resolve customer issues promptly and effectively by utilizing problem-solving skills. 5. Collaborate with sales and marketing teams to align customer support initiatives with business goals. 6. Oversee team scheduling and ensure efficient time management for customer support operations. 7. Utilize digital marketing strategies to enhance customer engagement and retention. 8. Provide team leadership and management to drive performance and achieve targets. 9. Coordinate with project management teams to implement customer support-related projects. **Required Skills and Qualifications:** 1. 1-3 years of experience in customer support within the E-commerce industry. 2. Proficiency in Microsoft Office applications for data analysis and reporting. 3. Strong problem-solving abilities and excellent time management skills. 4. Computer skills to navigate customer support systems and tools effectively. 5. Exceptional interpersonal skills to interact with customers and team members. 6. Knowledge of sales and marketing principles to align customer support strategies. 7. Experience in team leadership and management to motivate and guide support staff. 8. Familiarity with digital marketing techniques to enhance customer engagement. 9. Proficiency in project management to oversee customer support-related initiatives. 10. Post-secondary diploma or equivalent qualification in a relevant field. **Job Details:** - Job Type: Full Time - Work Mode: On-site - Location: Malaysia, Penang - Minimum Qualification: Post Secondary / Diploma - Salary Range: RM 5000 to RM 7000 If you meet the above requirements and are passionate about delivering exceptional customer support in the e-commerce industry, we encourage you to apply for this exciting opportunity. Please send your resume to [email protected] with the subject line "Customer Support Assistant Manager / Senior Executive Customer Support (E-commerce)." Thank you!