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Global Customer and Assurance Manager

RM 10,000 - RM 12,999 / month

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1. Drive for systemic improvements in the organization, concluded from customer complaints received, but also pro-actively 2. Identify gaps in the Global Quality System, allowing a better prevention of customer complaint causes. 3. Conduct technical and process training to Engineers and Quality personal 4. Lead and mentor the global LED Customer Quality team members 5. Identify and communicate Customer Quality improvement programs and communicate to customers 6. Identify and track all global KPIs related to customer quality and cost of quality performance