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Software Support
Salary undisclosed
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• Become familiar with our software and any new features. • Provide technical support and exceptional service for incoming inquiries via our communication channels in a professional, timely and accurate manner as per Service Level Agreement (SLA). • Perform troubleshooting for SQL Accounting/ Payroll software and hardware related issues. • Communicate issues with internal groups to resolve urgent or escalated issues when needed. • Follow up unfinished job from time to time both internally and externally to ensure customer’s enquiries does not left unattended. • Conduct training internally and externally. • Performs other ad-hoc task from time to time if required.