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Sales Operation Manager

Salary undisclosed

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Key Responsibilities: Performance Management: - Regularly assess and improve the front desk team’s performance in customer service, communication, and sales. - Provide constructive feedback and implement development plans. Centre Operations: - Maintain a high-standard facility, ensuring cleanliness and seamless operations akin to a 5-star experience. Sales and Growth: - Meet monthly sales, enrolment, and lead-conversion targets. - Mentor team members to achieve their individual goals. Team Culture: - Foster a positive workplace aligned with company values. - Organize staff welfare events to improve employee satisfaction. Customer Retention: - Promote problem-solving skills and high service standards to enhance customer loyalty and satisfaction. Communication and Compliance: - Ensure clear communication aligned with company values and proactively report issues. - Oversee adherence to company systems and standards, including curriculum compliance. Reporting: - Document and track team performance and improvement initiatives. Additional Duties: - Handle other tasks as assigned by management. Requirement: - Able to relocate to Singapore