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IT support: Provide first-level IT support to employees, both onsite and remotely IT asset management: Monitor IT inventory, procure and manage IT assets User management: Manage users in IT systems and tools Documentation: Create and maintain IT documentation Training: Conduct internal training on IT-related topics Hardware and software: Install, configure, and maintain hardware and software Network servers: Manage network servers IT infrastructure: Support IT infrastructure for the company Technical knowledge: Provide expertise and technical knowledge in operating systems, devices, applications, and software