Job Title: Service Operations Coordinator / Administrator
Job SummaryThe Service Operations Coordinator will play a vital role in supporting the Field Service Team by preparing accurate and timely quotations, managing spare parts orders, and ensuring seamless coordination between service operations and customers. This position requires strong organizational skills, attention to detail, and effective communication with both internal teams and external clients. --- Key Responsibilities1.- Prepare detailed and accurate quotations for service-related inquiries, including labor, spare parts, and additional services.- Coordinate with the sales and technical teams to ensure quotations meet customer and project requirements.- Maintain and update quotation templates and pricing information. 2. - Process spare parts orders, ensuring timely procurement and delivery to meet service schedules.- Liaise with suppliers, vendors, and internal inventory teams to ensure availability of parts.- Monitor stock levels of critical spare parts and recommend restocking as needed. 3. - Act as a point of contact between the field service team and other departments, ensuring smooth operations.- Communicate with customers regarding quotation approvals, spare parts lead times, and service updates. 4. - Maintain organized records of quotations, orders, and correspondence.- Generate reports on spare parts usage, service costs, and other KPIs. 5. - Identify and implement process improvements to enhance efficiency in service coordination and spare parts management. --- Requirements Education: Diploma or Bachelor’s degree in Business Administration, Engineering, Supply Chain, or a related field. Experience: Fresh Graduates are welcome to apply, candidates with experience in a similar role, preferably in a technical or service-oriented industry is an advantage. Skills:- Strong proficiency in MS Office (Word, Excel, PowerPoint).- Excellent communication and organizational skills.- Attention to detail and ability to multitask in a fast-paced environment. --- Why Join Us? Be part of a dynamic and collaborative team in the Food Processing sector. Opportunities for career growth and professional development. Competitive salary and benefits package.
- SPM/Diploma/Degree or higher academic qualifications in any relevant fields.
- Exhibit strong negotiation and problem solving skills.
- Computer literate and numerate.
- Target oriented and ability to work under pressure to meet targets.
- Good written and verbal communication skills.
- Fluent in Bahasa Malaysia and English.
- Aggressive and fast learner.
- Good attitude and responsible character.
- KWSP
- SOCSO
- Medical claim included
- Annual and medical leave shall be in accordance with the prevailing Labour Law
- Free Parking