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Senior IT Support Specialist – IT Security Solutions
Salary undisclosed
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**Overview:** We are seeking an experienced Senior IT Support Specialist with a strong background in IT security solutions and enterprise-level technical support. The ideal candidate will have extensive hands-on experience troubleshooting complex issues, supporting Data Loss Prevention (DLP) systems, and developing firmware/software solutions. You will be responsible for ensuring robust IT security and reliable system performance for large-scale clients. --- **Key Responsibilities:** - **Technical Support & Troubleshooting:** - Deliver Level 2/Level 3 technical support for IT security solutions, including DLP systems (e.g., InfoWatch, Symantec, Websense, McAfee, and Jet Infosystems “DOZOR”). - Diagnose, troubleshoot, and resolve hardware and software issues for enterprise clients with user bases ranging from 3,000 to 10,000 users. - **System Administration:** - Manage and support Windows Server environments (versions 2003, 2008, 2012, 2016) along with critical services such as Active Directory, DNS, DHCP, and IIS. - Oversee mail server platforms (MS Exchange, Postfix) and proxy server solutions (MS TMG/ISA, Ironport, Bluecoat, Fortigate, SQUID). - **Software & Firmware Development:** - Collaborate with development teams on firmware projects, including ESP32 firmware development. - Contribute to C++ software development projects to enhance IT security solutions. - **Ticketing & Documentation:** - Utilize ticketing systems (Jira, Remedy) to log, track, and resolve customer issues efficiently. - Create and maintain comprehensive documentation and knowledge base articles to support ongoing technical operations. - **Customer Service & Collaboration:** - Provide exceptional customer support, ensuring timely communication and resolution of technical issues. - Mentor junior support staff and facilitate cross-department collaboration to optimize service delivery. --- **Qualifications:** - **Experience:** - Proven track record in IT support with at least 10+ years in technical support roles, specifically within IT security and DLP solutions. - Experience in troubleshooting complex technical issues in enterprise environments supporting thousands of users. - **Technical Skills:** - In-depth knowledge of Windows Server administration and associated network services. - Familiarity with ticketing systems such as Jira and Remedy. - Proficiency with mail servers, proxy servers, and database systems (Oracle 11g, MS SQL, PostgreSQL). - Background in firmware development (ESP32) and C++ software development is a strong plus. - **Soft Skills:** - Excellent analytical and problem-solving abilities. - Strong interpersonal and communication skills with a focus on customer service. - Ability to work independently and collaboratively in a fast-paced environment. - **Education & Certifications:** - Degree in Computer Science, Information Technology, or a related field is preferred. - Relevant IT certifications are a plus. --- **Benefits:** - Competitive salary and comprehensive benefits package. - Opportunities for professional development and career growth. - Collaborative, innovative, and supportive work environment. - Flexible working arrangements. --- If you are a dedicated IT support professional with a passion for IT security and a proven record of managing complex technical environments, we invite you to apply and join our dynamic team. Please submit your resume and cover letter detailing your relevant experience and accomplishments.