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Senior System Engineer/Technology Analyst (Design Specialist
Salary undisclosed
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Responsibility: The group plays a key role in providing presales solution design and standard price quotes of products and services across Telco and ICT network for both new and existing customer. Some of the group’s main contribution is in : • Providing advice to Sales on standard/modular products and services to guide a solution to fit customer requirements. • Providing a complete solution design with the required details and quotes for proposal and ordering. The role objective is: • Support the Sales teams in qualifying, proposing, closing and proceed to order stages of the sales cycle. • Be the expert consultant on products, services and pre-sales processes for standard products across Telco and ICT network. This includes: I. Telecommunications service provider products and solutions II. Data, Voice, Wireless and other Enterprise network equipment at customer premises III. Modular project work to effect updates and changes to managed services • Use product knowledge and design skills to add technical detail into the solutions, proposals and quotes for standard products. • The group’s success comes from : • Effective interaction with many internal groups (and some vendors) to supply solution design details and costs. • Maintaining a high level of technical knowledge on products and services to offer advice to internal peers around a solution including possible alternative solutions • Efficient resourcing of tender response and design challenges through reusable frameworks and standardised processes. • Services delivered: • Consult and qualify opportunities to supply Telco network services & ICT network services • Provide high level design, Bill of Materials (BoM) and quotes for Telco network services and ICT network services • Involved in tender response (RFP/RFI) – specifically in compliance response • Finalise internal documentation for Telco network services ordering • Project change: evaluation, documentation and quote Authority Not applicable Minimum Qualification Min. Qualification: Tertiary Education, good to have Degree in IT, Engineering (Telecommunication) or equivalent Experience and Skill Requirements • Minimum 4 years working experience in ICT or telecommunications industry • Minimum certification in any of the following area of expertise: Cisco, Avaya, Riverbed, UCCE, UCCX and etc. • Good understanding of corporate enterprise network architecture • Fluent English communication skills: as the role requires effective communication to stakeholders at many levels in the organization or customer’s organization • Collaboration skills: as the role works across many teams to develop effective solutions • Minimum intermediate skill level in office productivity tools for documentation, presentation and manipulating large datasets Good to have: • Certification in ITIL • Certification in any one of the following area of expertise: Cisco, Avaya, Riverbed, UCCE, UCCX and etc