Front Desk Supervisor

QUALIFICATION REQUIREMENTS:

• Reading, writing and oral proficiency in the English and Bahasa Malaysia language.
• Diploma in Hospitality required or equivalent experience in the form of 1-2 years hotel operations
• Willing to work shift
• High degree of customer service and interpersonal skills
• Proficient in computer knowledge
• Able to work well under pressure in a fast paced environment
• Ability to multi-task and be detailed oriented

PURPOSE:

• Maintains good relationship as working in conjunction with all other departments of the Hotel.
• Demonstrates the Company values by providing the highest level of service possible in an efficient, courteous, personal and professional manner to ensure positive guest experience.

JOB FUNCTIONS:

• Welcome and greet guests with warm, friendly yet professional manner
• Check guest in and out of the hotel in an efficient and timely manner
• Handle all duties according to hotel policies, procedures and standards
• To ensure all front office coordinator is following hotel policies, procedures and standards
• Register guests by obtaining or confirming room requirements; verifying pre-registration; assigning room; obtaining information and signature and issuing room keys
• Establish credit by verifying credit cards or obtaining cash
• Direct guests to room
• Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel
• Receive and transmit guest messages, mail, facsimiles, package etc properly and in a confidential manner
• To ensure all room to be block according to guest request and needs
• Provide information to guests and patrons by answering inquiries regarding hotel services, hours of operations, daily activities, entertainment, local shopping, travel or special functions
• Collect revenue by entering services and charges; computing bill; obtaining payment
• Review accounts and charges with guests during the check out process
• Contribute to the team effort by accomplishing related results as needed
• Communicate with housekeepers, assign the rooms to be cleaned; update the room status
• Support and promote all hotel and company programs, policies and procedures
• Respond properly and promptly in an emergency or safety situation
• Be continually alert for the safety of all team members and guests, reporting any unsafe conditions or suspicious activity to your immediate supervisor
• Committed to maintaining superior standard of quality, service and cleanliness in the lobby area and at the front office
• Consistently maintain a neat, organized and clean workspace and uniform
• Effectively communicate and report any vital guest service information with Front Desk team through the Front Desk Log
• Maintain close working relationships with all departments of the hotel to ensure maximum productivity and Front Desk daily operation.
• Develop and maintain relationships with guests, patrons, clients, group contacts and service providers to ensure superior personalized service
• Respond to guest comments effectively and promptly; follow up in order to ensure resolution
• Record guest comments or complaints, referring guest to a manager as deemed necessary
• Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events
• Have knowledge about room rates, packages, discounts and promotions and know how to handle each
• Follow all front office checklists for required duties and timeliness

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Night shift
• Rotational shift

Supplemental Pay:

• Yearly bonus