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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Manager, Customer Insights and Engagement

Salary undisclosed
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Position Title

Manager, Customer Insights and Engagement

Report To

Senior Manager, Quality Assurance & Delivery

Position Summary

The Manager, Customer Insights & Engagement (CIE), is responsible for driving customer-centric strategies through data-driven insights and effective engagement initiatives. This role requires a highly strategic individual to lead the team in managing, obtaining and analysing insights, be it from customers, non-customers, industry partners and other sources, as part of understanding the Group’s delivery of products and services, in meeting customers’ expectations in view of the industry and competitive landscape. The scope of responsibility covers all the entities within Malaysia Aviation Group (MAG) including the Airlines Business, Aviation Services and Lifestyle & Travel Services.

Key Accountability

Leadership & Team Management
  • Lead the Customer Insights & Engagement (CIE) team, fostering collaboration, innovation, and accountability. Provide mentorship to drive a high-performance, results-driven culture with integrity.
Data Analysis & Reporting
  • Manage the full CSI/NPS cycle, ensuring accurate data collection, analysis, and reporting.
  • Develop insights to guide decision-making and enhance customer experience. Work with MAG Business Units to integrate CSI/NPS findings into strategy and operations.
  • Analyze customer data to identify trends, measure performance, and improve service processes.
  • Create clear reports and dashboards, proactively addressing issues to boost customer retention and satisfaction.
Survey Hub Management
  • Oversee the MAG Survey Hub, ensuring efficient survey processes aligned with organizational goals.
  • Work with Business Units and Business Pillars to design tailored Customer Experience Survey programs.
  • Provide real-time reports with actionable insights.
Customer Engagement Activities
  • Plan and execute engagement programs like Mystery Shopper, Focus Groups, and Customer Week
  • Promote CSI/NPS awareness through roadshows and direct engagement with customers and Business Units
  • Gather insights and provide actionable recommendations
Continuous Improvement & Strategic Planning
  • Drive process optimization and automation to improve efficiency
  • Develop strategic plans aligned with customer satisfaction goals
  • Use predictive analytics to anticipate customer behaviour and address concerns proactively
Training & Development
  • Foster a positive work culture aligned with Corporate Culture Pillars and beliefs
Additional Responsibilities
  • Support ad-hoc projects and assist cross-functional teams within the Quality Assurance Department, Group Customer Experience, and beyond

Qualification & Working Experience

  • Diploma or Degree in any discipline
  • Certifications in customer experience management, data analytics, or project management are a plus
  • 8 - 10 years of experience in customer insights, engagement, or related roles, with at least 3 years in a managerial role

Areas of Experience

Leadership and Team Management, Analytical Skills, Strategic Thinking, Customer-Centric Approach, Continuous Improvement, Project Management

Personality Traits

Strategic Thinker, Customer-Centric Mindset, Collaborative Leader, Analytical and Detail-Oriented, Problem Solver, Adaptable and Resilient, Effective Communicator, Results-Driven, Accountable