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Customer Success Specialist

RM 3,000 - RM 4,000 / month

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Requirements:

  • Minimum SPM with a minimum of 6 months of working experience in the customer support industry.
  • Fresh graduates with Degrees in Mass Communication or equivalent are welcome.
  • Must have B2 level English and C1+ level Mandarin & Cantonese language proficiency.
  • Excellent written and communication skills in English and Mandarin/Cantonese.
  • Minimum typing speed of 40 wpm with a 90% accuracy score.
  • Well-versed in using Microsoft Office and other spreadsheet applications.

Job Description:

  • Assist customers with online order placement and provide timely support via phone and email.
  • Escalate priority issues through proper channels when needed (live chat, website, email)
  • Process payments securely, ensuring customer data protection.
  • Address customer concerns proactively to protect brand reputation.

Job Type: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM4,000.00 per month

Schedule:

  • Rotational shift

Education:

  • STM/STPM (Preferred)

Language:

  • Mandarin (Preferred)

Work Location: In person