Executive, International Services

Responsibilities :

Visa Application: New / Renewal / Transfer Student Visa Application (Perform all necessary administrative work and follow up regrading visa application):

• Includes gathering Supporting Document verification from IO team, Follow-up with EC to get complete and accurate documents, making copies, getting required letters or Bank Drafts from internal stakeholders.
• Ensure complete and accurate submission form
• Learn and perform online Visa Application in EMGS and Updating timely and accurately in Internal Sales System.
• Follow through complete visa application process until VAL is received from Immigration, which include liaising with EMGS personnel to find out issues regarding applications.
• Answer all enquiries regarding visa application.
• Prepare personal Bond & Stamping

Student Transfer, Deferment, Withdrawal & Completion

• Follow SOP to complete all paperwork, visa cancellation and system update to complete the request.
• Be the person in charge for withdrawal cases, barring-debarring, autodrop-enrollment, deferment, termination type of academic affairs Ensure withdrawal cases are filed and documented accurately.
• Update student withdrawal cases in TCMS-IOS system.
• Ensure student's explanation letter/relevant documentations are attached in the withdrawal form for pre-mature withdrawals.
• Tracking withdrawal case status.
• Prepare and compile student withdrawal reports from time to time.
• Ensure all student exiting the country/taking academic hiatus provided proper documentation which is integral for KDN audit.
• Main driver for IOAV's KDN documentation compilation.
• Actively participate in monthly International Student tracking meeting. Coordinate & liaise with GLCO, Registry, OAR on International student data compilation & overview
• Ensure ALL Student Leaving Malaysia must have Exit Memo & Exit Stamp
• Update all students in Tacker File & keep copies of all documents within 48 hours of each processing. Coordinate pre-graduation briefing & other related activities in ensuring student understands & provide necessary documentations.

One Stop Counter

• Contribute in the Rotation of manning the counter, especially during lunch and prayer break.
• When attending to walk in students, must handle with care, understanding and aim for customer satisfaction.

Overall IOS Administrative Duties

• Perform new students arrival briefing
• Coordinate & guide students through medical checkup process for students who arrived at IO to report themselves.
• Issuance of passport acknowledgement letter (immediate) upon completion of medical checkups & receiving student's passports.
• Handle walk in student enquiries, assist on student admission.

Student Enrollment/Student Welfare

• Help guide student through enrollment process, Post Medical, Opening Bank account and other welfare
• Liaise with the schools and department pertaining to student welfare.
• Liaise with the schools and department pertaining to student absenteeism.
• Locate MIA (missing in action) student when receive emails from school or department.

Other Responsibility

• Any other duties as assigned.

Requirements :

• Minimum Bachelor’s degree holder in such as business administration or any related field
• Candidates with relevant working experience in education industry preferred, especially those with experience working with young adults
• Strong proficiency in English (written and spoken)
• Proficiency in Mandarin is an advantage for effectively communicating with Mandarin-speaking individuals.
• Has good interpersonal skills and the ability to work effectively with all levels of the organization.
• Good communication skills and high emotional intelligence abilities.

Job Type: Full-time

Pay: From RM2,800.00 per month

Benefits:

• Maternity leave

Schedule:

• Monday to Friday

Application Question(s):

• What's your expected monthly basic salary?

Education:

• Bachelor's (Required)

Experience:

• International Services: 2 years (Required)
• Education industry: 1 year (Required)

Language:

• English (Required)
• Mandarin (Preferred)